customer experience を各ネット通販で比較

The Domino's Story: How the Innovative Pizza Giant Used Technology to Deliver a Customer Experience DOMINOS STORY M （The Business Storybook） [ Marcia Layton Turner ]

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価格￥4,400

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DOMINOS STORY M The Business Storybook Marcia Layton Turner James Fuertes HARPERCOLLINS LEADERSHIP ON BR2020 MP3　CD English ISBN：9781713527466 洋書 Business & SelfーCulture（ビジネス） Business & Economics

Customer Experience Initiatives A Complete Guide - 2019 Edition【電子書籍】[ Gerardus Blokdyk ]

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価格￥5,766

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＜p＞Who needs to know about customer experience initiatives? How do you proactively clarify deliverables and customer experience initiatives quality expectations? Are all staff in core customer experience initiatives subjects Highly Qualified? Can you identify any significant risks or exposures to customer experience initiatives third- parties (vendors, service providers, alliance partners etc) that concern you? Why is it important to have senior management support for a customer experience initiatives project?＜/p＞＜p＞This astounding Customer Experience Initiatives self-assessment will make you the assured Customer Experience Initiatives domain standout by revealing just what you need to know to be fluent and ready for any Customer Experience Initiatives challenge.＜/p＞＜p＞How do I reduce the effort in the Customer Experience Initiatives work to be done to get problems solved? How can I ensure that plans of action include every Customer Experience Initiatives task and that e...

洋書 Customer Experience Rules!: 52 Ways to create a great customer experience

ショップ Glomarket

価格￥3,612

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*** We ship internationally, so do not use a package forwarding service. We cannot ship to a package forwarding company address because of the Japanese customs regulation. If it is shipped and customs office does not let the package go, we do not make a refund. 【注意事項】 *** 特に注意してください。 *** ・個人ではない法人・団体名義での購入はできません。この場合税関で滅却されてもお客様負担になりますので御了承願います。・お名前にカタカナが入っている場合法人である可能性が高いため当店システムから自動保留します。カタカナで記載が必要な場合はカタカナ変わりローマ字で記載してください。・お名前またはご住所が法人・団体名義（XX株式会社等）、商店名などを含めている場合、または電話番号が個人のものではない場合、税関から法人名義でみなされますのでご注意ください。・転送サービス会社への発送もできません。この場合税関で滅却されてもお客様負担になりますので御了承願います。 *** ・注文後品切れや価格変動でキャンセルされる場合がございますので予めご了承願います。・当店でご購入された商品は、原則として、「個...

洋書 Customer Experience Management: How to Design, Integrate, Measure and Lead

ショップ Glomarket

価格￥5,393

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*** We ship internationally, so do not use a package forwarding service. We cannot ship to a package forwarding company address because of the Japanese customs regulation. If it is shipped and customs office does not let the package go, we do not make a refund. 【注意事項】 *** 特に注意してください。 *** ・個人ではない法人・団体名義での購入はできません。この場合税関で滅却されてもお客様負担になりますので御了承願います。・お名前にカタカナが入っている場合法人である可能性が高いため当店システムから自動保留します。カタカナで記載が必要な場合はカタカナ変わりローマ字で記載してください。・お名前またはご住所が法人・団体名義（XX株式会社等）、商店名などを含めている場合、または電話番号が個人のものではない場合、税関から法人名義でみなされますのでご注意ください。・転送サービス会社への発送もできません。この場合税関で滅却されてもお客様負担になりますので御了承願います。 *** ・注文後品切れや価格変動でキャンセルされる場合がございますので予めご了承願います。・当店でご購入された商品は、原則として、「個...

Leadership Lessons Learned From Our Mentors: Time-Honoured Values That Are Shaping the Utility Customer Experience of the Future【電子書籍】[ David J. McKendry ]

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価格￥3,973

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＜p＞Applicable to any personal or business setting, Leadership Lessons Learned from Our Mentors by David J. McKendry, is an easy-read compilation of universal values showing how to get things done through your most important asset ? people.＜/p＞＜p＞? 40 chapters from successful utility customer service executives, directors and managers, together representing a combined 2,000 years of experience＜/p＞＜p＞? 470 time-honoured leadership lessons＜/p＞＜p＞? Honest, evocative and personal stories about mentors whose words and actions chalk up valuable lessons＜/p＞＜p＞Written in first person, Leadership Lessons Learned shares battle-tested secrets to success from respected utility thought leaders across North America. These professionals are guiding the utility customer experience for essential “life blood” services such as electricity, gas and water to millions of residential and business consumers.＜/p＞＜p＞McKendry is Senior Fellow at the Canadian Electricity Association ?...

Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers Schmitt，Bernd H.

ショップ参考書専門店ブックスドリーム

価格￥930

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【30日間返品保証】商品説明に誤りがある場合は、無条件で弊社送料負担で商品到着後30日間返品を承ります。ご満足のいく取引となるよう精一杯対応させていただきます。※下記に商品説明およびコンディション詳細、出荷予定・配送方法・お届けまでの期間について記載しています。ご確認の上ご購入ください。【インボイス制度対応済み】当社ではインボイス制度に対応した適格請求書発行事業者番号（通称：T番号・登録番号）を印字した納品書（明細書）を商品に同梱してお送りしております。こちらをご利用いただくことで、税務申告時や確定申告時に消費税額控除を受けることが可能になります。また、適格請求書発行事業者番号の入った領収書・請求書をご注文履歴からダウンロードして頂くこともできます（宛名はご希望のものを入力して頂けます）。■商品名■Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers Schmitt Bernd H.■出版社■Wiley■著者■Schmitt， Bernd H.■発行年■2003/01/31■ISBN10■0471237744■ISBN13■9780471237747■コンディションランク■良いコンディションランク説明ほぼ新品：未使用に近い状態の商品非常に良い：傷...

Customer Service Marketing Managing the Customer Experience【電子書籍】[ Edwin N. Torres ]

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価格￥6,942

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＜p＞This timely book is a comprehensive overview of customer service principles, theories, and practices. It looks at the best practices of service enterprises and the delivery of superior customer service. It also includes classic and contemporary theories relating to the consumers, managers, and their behaviors in organizational setting. The book uses real-life applications through examples from business enterprises in various service sectors, including hotels, restaurants, theme parks, event management, airlines, cruises, (e-)retailers, and finance.＜/p＞＜p＞This book covers important concepts in service design and delivery including customer experiences, peer-to-peer services, the organization’s servicescape, quality measurement tools, and use of technologies. The book also gives insights into consumers including their expectations, attitudes, emotions, word-of-mouth behaviors, and strategies to ensure their loyalty. It also looks at developments in service theory and practic...

Customer Experience Design A Complete Guide - 2019 Edition【電子書籍】[ Gerardus Blokdyk ]

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価格￥5,766

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＜p＞How likely is it that a customer would recommend your company to a friend or colleague? How can you improve performance? How do you ensure that the Customer Experience Design opportunity is realistic? Do you need to do a usability evaluation? How do you govern and fulfill your societal responsibilities?＜/p＞＜p＞This one-of-a-kind Customer Experience Design self-assessment will make you the accepted Customer Experience Design domain standout by revealing just what you need to know to be fluent and ready for any Customer Experience Design challenge.＜/p＞＜p＞How do I reduce the effort in the Customer Experience Design work to be done to get problems solved? How can I ensure that plans of action include every Customer Experience Design task and that every Customer Experience Design outcome is in place? How will I save time investigating strategic and tactical options and ensuring Customer Experience Design costs are low? How can I deliver tailored Customer Experience Design a...

Customer experience management A Complete Guide - 2019 Edition【電子書籍】[ Gerardus Blokdyk ]

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価格￥5,766

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＜p＞What are the top five factors that drive customer loyalty? What fees should be assessed on customers who elect the opt-out option and should the fees be assessed on a permeter or per-location basis? What key topics would you like to see in a two day customer experience management workshop? Can you adapt existing products to make them more convenient for customers? Are all expected contact center QA and scheduling capabilities already in place?＜/p＞＜p＞Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.＜/p＞＜p＞Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, '...

Einsatzpotentiale von Crowdsourcing und Open Innovation f?r das Customer Experience Management【電子書籍】[ Christian Lang ]

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価格￥1,373

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＜p＞Studienarbeit aus dem Jahr 2010 im Fachbereich Informatik - Internet, neue Technologien, Note: 1,1, Hochschule Heilbronn, ehem. Fachhochschule Heilbronn, Veranstaltung: Seminarkurs Social Media und Virtuelle Welten, Sprache: Deutsch, Abstract: In der heutigen Zeit sehen sich Unternehmen zahlreichen Herausforderungen gegen?ber. Auf der einen Seite verhalten sich Kunden immer unberechenbarer und werden gleichzeitig immer anspruchsvoller. Trends zeigen, dass immer besser gebildete Kunden nicht nur wissen wollen wie Produkte funktionieren, die Produkte sollen bei ihnen zudem Stimmungen ausl?sen. Des weiteren w?nschen sich die Kunden einen Dialog mit den Unternehmen und wollen ernst genommen werden. Aus den oben geschilderten Entwicklungen l?sst sich der Schluss ziehen, dass der Ansatz des Customer Experience Management (CEM) in Zukunft an Bedeutung gewinnt. Jedoch k?nnen vom CEM allein nicht alle neuen Bed?rfnisse des Kunden befriedigt werden. Das CEM managt zwar die Kundenerlebnis...

Digital Customer Experience Engineering Strategies for Creating Effective Digital Experiences【電子書籍】[ Lars Wiedenhoefer ]

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価格￥7,292

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＜p＞Customer experience engineering applied to the engineering department is rare, but needed. Most companies keep support, UX, engineering, product, and CX separate. To address this gap, this book highlights roles and techniques that are proven to accelerate issue detection and prevention by 30% or more.＜/p＞＜p＞With the author's vast experience in tech support, he has developed techniques and skills that allow engineers to gain customer insights faster and through new and insightful sources that are within their reach. You will develop a deep understanding of the impact of issues; understand and optimize the speed of the engineering feedback loop (issue resolution time); and develop the ability to calculate the cost of the issues or customer friction to the business (in aggregate and on a case-by-case basis).＜/p＞＜p＞Organizations can save significant money and add additional revenue by addressing customer friction proactively in collaboration with product, engineering, and...

The Experience Economy, With a New Preface by the Authors Competing for Customer Time, Attention, and Money【電子書籍】[ B. Joseph Pine II ]

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価格￥3,417

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＜p＞＜strong＞Time is limited. Attention is scarce. Are you engaging your customers?＜/strong＞＜/p＞＜p＞Apple Stores, Disney, LEGO, Starbucks. Do these names conjure up images of mere goods and services, or do they evoke something more--something visceral?＜/p＞＜p＞Welcome to the Experience Economy, where businesses must form unique connections in order to secure their customers' affections--and ensure their own economic vitality.＜/p＞＜p＞This seminal book on experience innovation by Joe Pine and Jim Gilmore explores how savvy companies excel by offering compelling experiences for their customers, resulting not only in increased customer allegiance but also in a more profitable bottom line. Translated into thirteen languages, ＜em＞The Experience Economy＜/em＞ has become a must-read for leaders of enterprises large and small, for-profit and nonprofit, global and local.＜/p＞＜p＞Now with a brand-new preface, Pine and Gilmore make an even stronger case for experiences as t...

Ignore Your Customers (and They'll Go Away) The Simple Playbook for Delivering the Ultimate Customer Service Experience【電子書籍】[ Micah Solomon ]

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価格￥2,005

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＜p＞＜strong＞The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field.＜/strong＞＜/p＞＜p＞Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and customer experience so powerful that they'll transform your organization and boost your company's bottom line. You'll enjoy inspirational and hilarious tales from the trenches as author Micah Solomon, one of the world's best-known customer service consultants and thought leaders, brings you with him on hands-on adventures assessing and transforming customer service in a variety of industries.＜/p＞＜p＞In ＜em＞Ignore Your Customers (and They'll Go Away)＜/em＞, you will find:＜/p＞＜ul＞＜li＞Exclusive customer service secrets and proven turnaround methodologies showing you how to perform effective and lasting customer service transformation within you...

Make Your Brand Legendary: Create Raving Fans with the Customer Experience Engine MAKE YOUR BRAND LEGENDARY [ Scott Wozniak ]

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価格￥4,118

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MAKE YOUR BRAND LEGENDARY Scott Wozniak FOREFRONT BOOKS2023 Hardcover English ISBN：9798887100326 洋書 Business & SelfーCulture（ビジネス） Business & Economics

Customer Experience Management Services A Complete Guide - 2020 Edition【電子書籍】[ Gerardus Blokdyk ]

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価格￥5,766

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＜p＞Does Customer experience management services create potential expectations in other areas that need to be recognized and considered? How does your organization evaluate strategic Customer experience management services success? What Customer experience management services skills are most important? What is the big Customer experience management services idea? Are the Customer experience management services requirements testable?＜/p＞＜p＞This valuable Customer Experience Management Services self-assessment will make you the trusted Customer Experience Management Services domain veteran by revealing just what you need to know to be fluent and ready for any Customer Experience Management Services challenge.＜/p＞＜p＞How do I reduce the effort in the Customer Experience Management Services work to be done to get problems solved? How can I ensure that plans of action include every Customer Experience Management Services task and that every Customer Experience Management Service...

The New Luxury Experience Creating the Ultimate Customer Experience【電子書籍】[ Wided Batat ]

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価格￥9,723

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＜p＞This professional book introduces marketing and luxury brand professionals to a new definition of luxury and the art of designing the ultimate luxury experience in both the physical space (e.g., in-store, hotel, restaurant) and the digital space (e.g., social media, website, e-commerce). Specifically, it offers an overview of customer experience issues and explores big five experiential strategies that can be applied by luxury houses in order to provide the best luxury experience to their customers. Themes such as quality of customer luxury experience, immersion and co-production/co-creation in luxury, creation and management, digital and immersive marketing, and innovative market research are also examined.＜/p＞＜p＞How do consumers define luxury? Is there one luxury or several “luxuries”? What kind of luxury experiences consumers want to live? How can luxury houses design the ultimate luxury experience? More than in any other sector, luxury consumption is a response to a se...

The Effortless Experience Conquering the New Battleground for Customer Loyalty【電子書籍】[ Matthew Dixon ]

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価格￥1,123

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＜p＞＜strong＞Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. ＜em＞But what if everyone is wrong?＜/em＞＜/strong＞＜/p＞＜p＞In their acclaimed bestseller ＜em＞The Challenger Sale＜/em＞, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subjectーcustomer loyaltyーwith a new book that turns the conventional wisdom on its head.＜/p＞＜p＞The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty. Yet CEB’s careful research over five years and tens of thousands of respondents proves that the “dazzle factor” is wildly overratedーit simply doesn’t predict repeat sales, share of wallet, or positive wordof-mouth....

Culture Hacker Reprogramming Your Employee Experience to Improve Customer Service, Retention, and Performance【電子書籍】[ Shane Green ]

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価格￥2,536

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＜p＞＜strong＞HACK YOUR WORKPLACE CULTURE FOR GREATER PROFITS AND PRODUCTIVITY＜/strong＞＜/p＞＜p＞"I LOVE THIS BOOK!"＜br /＞＜strong＞ーCHESTER ELTON,＜/strong＞＜em＞New York Times＜/em＞ bestselling author of ＜em＞All In＜/em＞ and ＜em＞What Motivates Me＜/em＞＜/p＞＜p＞"When companies focus on culture, the positive effects ripple outward, benefiting not just employees but customers and profits. Read this smart, engaging book if you want a practical guide to getting those results for your organization."＜br /＞＜strong＞ーMARSHALL GOLDSMITH,＜/strong＞ executive coach and ＜em＞New York Times＜/em＞ bestselling author＜/p＞＜p＞"Most books on customer service and experience ask leaders to focus on the customer first. Shane turns this notion on its head and makes a compelling case why leaders need to make 'satisfied employees' the priority."＜br /＞＜strong＞ーLISA BODELL,＜/strong＞ CEO of Futurethink and author of ＜em＞Why Simple Wins＜/em＞＜/p＞＜p＞"This is a m...

洋書 Customer Experience Design Book: Simplest Way to Understand the Fundamentals of Customer Experience in the Digital Age

ショップ Glomarket

価格￥8,070

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*** We ship internationally, so do not use a package forwarding service. We cannot ship to a package forwarding company address because of the Japanese customs regulation. If it is shipped and customs office does not let the package go, we do not make a refund. 【注意事項】 *** 特に注意してください。 *** ・個人ではない法人・団体名義での購入はできません。この場合税関で滅却されてもお客様負担になりますので御了承願います。・お名前にカタカナが入っている場合法人である可能性が高いため当店システムから自動保留します。カタカナで記載が必要な場合はカタカナ変わりローマ字で記載してください。・お名前またはご住所が法人・団体名義（XX株式会社等）、商店名などを含めている場合、または電話番号が個人のものではない場合、税関から法人名義でみなされますのでご注意ください。・転送サービス会社への発送もできません。この場合税関で滅却されてもお客様負担になりますので御了承願います。 *** ・注文後品切れや価格変動でキャンセルされる場合がございますので予めご了承願います。・当店でご購入された商品は、原則として、「個...

Signature Experience Art and science of customer engagement for fashion and luxury companies【電子書籍】[ Stefania Saviolo ]

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価格￥2,200

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＜p＞How can Fashion and Luxury brands enable meaningful connections and lasting engagement with their customers? Which touch-points are most important in determining memorable experiences? How can fi rms converge the consumer and organizational perspectives of the customer journey? Never as today, Fashion and Luxury companies need to answer these questions and craft a unique and proprietary signature experience across all their touchpoints. Signature means that brands should avoid metoo strategies and “craft” the customer journey as they do with products, injecting creativity and their special touch into all relevant customer interactions. Crafting touch-points is not enough if the execution is not well-engineered. Different authors have teamed up in this book to illustrate how Fashion and Luxury companies should develop an innovative organizational approach and mindset, from brief to shelf, where people, processes, technology, and data are key enablers.＜/p＞画面が切り替わりますの...