customer experience

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Customer Experience 2Pharma Customer Experience: 20 Secrets to 10X Your CX Boost Patient Outcomes (English Edition)Customer Experience Transformation A Complete Guide - 2020 Edition【電子書籍】 Gerardus BlokdykDigital Customer Experience Engineering Strategies for Creating Effective Digital Experiences【電子書籍】 Lars WiedenhoeferThe Digital-First Customer Experience Seven Design Strategies from the World’s Leading Brands【電子書籍】 Joe Wheeler洋書 Egea Spa - Bocconi University Press paperback Book, Signature Experience: Art and Science of Customer Engagement for Fashion Luxury CompaniesThe Digital-First Customer Experience: Seven Design Strategies from the World’s Leading BrandsCustomer Experience洋書 Brand Vista paperback Book, Hot CX: Customer Experience For Realists洋書 Tasora Books paperback Book, Customer Experience Management: How to Design, Integrate, Measure and Lead洋書 Cosupport paperback Book, The Customer Support Handbook: How to Create the Ultimate Customer Experience for Your BrandThe Power of Customer Experience: 5 Elements To Make An ImpactThe Experience Economy, With a New Preface by the Authors Competing for Customer Time, Attention, and Money【電子書籍】 B. Joseph Pine IIThe Power of Customer Experience: How to Use Customer-centricity to Drive Sales and Profitability【中古】 IDENTITY DRIVEN アイデンティティドリブン事業創造 顧客の「個性」を捉え 自社の「個性」を体現するデジタル時代の事業創造法/平山将(著者),Customer Experience Team(著者)Customer Experience Wheel: 1-Page Plan to Navigating Your CX Transformation Journey (English Edition)RDY 送料無料 サーブ ウィズ スタイル:エクスペリエンス時代のカスタマーサービス (ペーパーバック) 楽天海外通販 Serve with Style: Il customer service nell 039 era dell 039 esperienza (Paperback)Customer Experience Initiatives A Complete Guide - 2019 Edition【電子書籍】 Gerardus BlokdykCustomer Experience 3.0: High-Profit Strategies in the Age of Techno Service (English Edition)Ignore Your Customers (and They 039 ll Go Away) The Simple Playbook for Delivering the Ultimate Customer Service Experience【電子書籍】 Micah SolomonThe Effortless Experience Conquering the New Battleground for Customer Loyalty【電子書籍】 Matthew DixonCustomer Experience 5洋書 Notion Press paperback Book, Customer Experience Design Book: Simplest Way to Understand the Fundamentals of Customer Experience in the Digital AgeHow To Win Customers Every Day _ Volume 2 Customer Experience_ CX B2B: The key to success in an ever-changing market【電子書籍】洋書 Paperback, Winning Her Business: How to Transform the Customer Experience for the World s Most ConsumersCustomer Experience Design A Complete Guide - 2019 Edition【電子書籍】 Gerardus BlokdykNext Generation Customer Experience: How Companies Like ServiceNow, Netflix and Intuit are Creating Next-Generation CX Now【電子書籍】 Jeofrey BeanDelivering Effective Social Customer Service How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation【電子書籍】 Martin Hill-WilsonStrategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits (English Edition)顧客体験の教科書 収益を生み出すロイヤルカスタマーの作り方 / 原タイトル:Customer Experience 3.0 本/雑誌 / ジョン グッドマン/著 畑中伸介/訳
 

商品の説明

  • <p>Can you identify any significant risks or exposures to Customer experience transformation third- parties (vendors, service providers, alliance partners etc) that concern you? Are Customer experience transformation changes recognized early enough to be approved through the regular process? What other organizational variables, such as reward systems or communication systems, affect the performance of this Customer experience transformation process? What are your personal philosophies regarding Customer experience transformation and how do they influence your work? Is Customer experience transformation realistic, or are you setting yourself up for failure?</p> <p>This valuable Customer Experience Transformation self-assessment will make you the established Customer Experience Transformation domain visionary by revealing just what you need to know to be fluent and ready for any Customer Experience Transformation challenge.</p> <p>How do I reduce the effort in the Customer E...
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  • <p>Customer experience engineering applied to the engineering department is rare, but needed. Most companies keep support, UX, engineering, product, and CX separate. To address this gap, this book highlights roles and techniques that are proven to accelerate issue detection and prevention by 30% or more.</p> <p>With the author's vast experience in tech support, he has developed techniques and skills that allow engineers to gain customer insights faster and through new and insightful sources that are within their reach. You will develop a deep understanding of the impact of issues; understand and optimize the speed of the engineering feedback loop (issue resolution time); and develop the ability to calculate the cost of the issues or customer friction to the business (in aggregate and on a case-by-case basis).</p> <p>Organizations can save significant money and add additional revenue by addressing customer friction proactively in collaboration with product, engineering, and...
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  • <p><strong>The definitive guide to designing digital-first experiences customers love.</strong></p> <p>In his third book on the topic of customer experience, bestselling author and consultant <strong>Joe Wheeler</strong> tackles the challenges many organizations are facing as they attempt to design compelling experiences in a digital-first world. It features case studies of leading brands including Lemonade, Spotify, CEMEX, VMware, Starbucks, NIKE and Amazon.</p> <p>Part One introduces the new "3 Cs", key trends associated with technology convergence, competition and culture change in a post-pandemic world. Part Two takes a deep dive into seven design strategies, from designing emotional peaks across channels to empowering customers through immersive experiences that merge physical and digital assets. Part Three provides a playbook for how to design digital-first experiences, including how to solve the <em>right</em> problems, develop a measurable <em>busines...
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    商品の説明

  • *** We ship internationally, so do not use a package forwarding service. We cannot ship to a package forwarding company address because of the Japanese customs regulation. If it is shipped and customs office does not let the package go, we do not make a refund. 【注意事項】 *** 特に注意してください。 *** ・個人ではない法人・団体名義での購入はできません。この場合税関で滅却されてもお客様負担になりますので御了承願います。 ・お名前にカタカナが入っている場合法人である可能性が高いため当店システムから自動保留します。カタカナで記載が必要な場合はカタカナ変わりローマ字で記載してください。 ・お名前またはご住所が法人・団体名義(XX株式会社等)、商店名などを含めている場合、または電話番号が個人のものではない場合、税関から法人名義でみなされますのでご注意ください。 ・転送サービス会社への発送もできません。この場合税関で滅却されてもお客様負担になりますので御了承願います。 *** ・注文後品切れや価格変動でキャンセルされる場合がございますので予めご了承願います。 ・当店でご購入された商品は、原則として、「個...
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    商品の説明

  • *** We ship internationally, so do not use a package forwarding service. We cannot ship to a package forwarding company address because of the Japanese customs regulation. If it is shipped and customs office does not let the package go, we do not make a refund. 【注意事項】 *** 特に注意してください。 *** ・個人ではない法人・団体名義での購入はできません。この場合税関で滅却されてもお客様負担になりますので御了承願います。 ・お名前にカタカナが入っている場合法人である可能性が高いため当店システムから自動保留します。カタカナで記載が必要な場合はカタカナ変わりローマ字で記載してください。 ・お名前またはご住所が法人・団体名義(XX株式会社等)、商店名などを含めている場合、または電話番号が個人のものではない場合、税関から法人名義でみなされますのでご注意ください。 ・転送サービス会社への発送もできません。この場合税関で滅却されてもお客様負担になりますので御了承願います。 *** ・注文後品切れや価格変動でキャンセルされる場合がございますので予めご了承願います。 ・当店でご購入された商品は、原則として、「個...
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    商品の説明

  • *** We ship internationally, so do not use a package forwarding service. We cannot ship to a package forwarding company address because of the Japanese customs regulation. If it is shipped and customs office does not let the package go, we do not make a refund. 【注意事項】 *** 特に注意してください。 *** ・個人ではない法人・団体名義での購入はできません。この場合税関で滅却されてもお客様負担になりますので御了承願います。 ・お名前にカタカナが入っている場合法人である可能性が高いため当店システムから自動保留します。カタカナで記載が必要な場合はカタカナ変わりローマ字で記載してください。 ・お名前またはご住所が法人・団体名義(XX株式会社等)、商店名などを含めている場合、または電話番号が個人のものではない場合、税関から法人名義でみなされますのでご注意ください。 ・転送サービス会社への発送もできません。この場合税関で滅却されてもお客様負担になりますので御了承願います。 *** ・注文後品切れや価格変動でキャンセルされる場合がございますので予めご了承願います。 ・当店でご購入された商品は、原則として、「個...
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    商品の説明

  • *** We ship internationally, so do not use a package forwarding service. We cannot ship to a package forwarding company address because of the Japanese customs regulation. If it is shipped and customs office does not let the package go, we do not make a refund. 【注意事項】 *** 特に注意してください。 *** ・個人ではない法人・団体名義での購入はできません。この場合税関で滅却されてもお客様負担になりますので御了承願います。 ・お名前にカタカナが入っている場合法人である可能性が高いため当店システムから自動保留します。カタカナで記載が必要な場合はカタカナ変わりローマ字で記載してください。 ・お名前またはご住所が法人・団体名義(XX株式会社等)、商店名などを含めている場合、または電話番号が個人のものではない場合、税関から法人名義でみなされますのでご注意ください。 ・転送サービス会社への発送もできません。この場合税関で滅却されてもお客様負担になりますので御了承願います。 *** ・注文後品切れや価格変動でキャンセルされる場合がございますので予めご了承願います。 ・当店でご購入された商品は、原則として、「個...
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    商品の説明

  • <p><strong>Time is limited. Attention is scarce. Are you engaging your customers?</strong></p> <p>Apple Stores, Disney, LEGO, Starbucks. Do these names conjure up images of mere goods and services, or do they evoke something more--something visceral?</p> <p>Welcome to the Experience Economy, where businesses must form unique connections in order to secure their customers' affections--and ensure their own economic vitality.</p> <p>This seminal book on experience innovation by Joe Pine and Jim Gilmore explores how savvy companies excel by offering compelling experiences for their customers, resulting not only in increased customer allegiance but also in a more profitable bottom line. Translated into thirteen languages, <em>The Experience Economy</em> has become a must-read for leaders of enterprises large and small, for-profit and nonprofit, global and local.</p> <p>Now with a brand-new preface, Pine and Gilmore make an even stronger case for experiences as t...
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    商品の説明

  • 平山将(著者),Customer Experience Team(著者)販売会社/発売会社:日経BP/日経BPマーケティン発売年月日:2023/03/31JAN:9784296200276
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    商品の説明

  • | サーブ・ウィズ・スタイル:エクスペリエンス時代のカスタマーサービス (ペーパーバック) | ※商品の仕様やパッケージは予告なく変更になる場合がございます。 ※化粧箱に破損があっても内容品に問題が無い場合は返品・交換を承ることはできません。 【重要】注意事項(ご購入前に必ずお読みください。) ・当店でご購入された商品は、原則として、「個人輸入」としての取り扱いになり、全てアメリカのカリフォルニア州からお客様のもとへ 直送されます。 ・個人輸入される商品は、全てご注文者自身の「個人使用・個人消費」が前提となりますので、ご注文された商品を第三者へ譲渡・転売することは法律で禁止されております。個人輸入される商品は、すべてご注文者自身の「個人使用・個人消費」が前提となりますので、ご注文された商品を第三者へ譲渡・転売することは法律で禁止されております。 ・通関時に関税・輸入消費税が発生した場合は当店が負担いたします。お客様にお支払いいただく関税消費税はございません。詳細はこちらをご確認下さい。 ・前払いの場合はご入金日から、それ以外の場合はご注文日から7日以内に国際発送、17日以内にお届け予定です。商品の在庫...
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    商品の説明

  • <p>Who needs to know about customer experience initiatives? How do you proactively clarify deliverables and customer experience initiatives quality expectations? Are all staff in core customer experience initiatives subjects Highly Qualified? Can you identify any significant risks or exposures to customer experience initiatives third- parties (vendors, service providers, alliance partners etc) that concern you? Why is it important to have senior management support for a customer experience initiatives project?</p> <p>This astounding Customer Experience Initiatives self-assessment will make you the assured Customer Experience Initiatives domain standout by revealing just what you need to know to be fluent and ready for any Customer Experience Initiatives challenge.</p> <p>How do I reduce the effort in the Customer Experience Initiatives work to be done to get problems solved? How can I ensure that plans of action include every Customer Experience Initiatives task and that e...
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    商品の説明

  • <p><strong>The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field.</strong></p> <p>Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and customer experience so powerful that they'll transform your organization and boost your company's bottom line. You'll enjoy inspirational and hilarious tales from the trenches as author Micah Solomon, one of the world's best-known customer service consultants and thought leaders, brings you with him on hands-on adventures assessing and transforming customer service in a variety of industries.</p> <p>In <em>Ignore Your Customers (and They'll Go Away)</em>, you will find:</p> <ul> <li>Exclusive customer service secrets and proven turnaround methodologies showing you how to perform effective and lasting customer service transformation within you...
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    商品の説明

  • <p><strong>Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. <em>But what if everyone is wrong?</em></strong></p> <p>In their acclaimed bestseller <em>The Challenger Sale</em>, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subjectーcustomer loyaltyーwith a new book that turns the conventional wisdom on its head.</p> <p>The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty. Yet CEB’s careful research over five years and tens of thousands of respondents proves that the “dazzle factor” is wildly overratedーit simply doesn’t predict repeat sales, share of wallet, or positive wordof-mouth....
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    商品の説明

  • *** We ship internationally, so do not use a package forwarding service. We cannot ship to a package forwarding company address because of the Japanese customs regulation. If it is shipped and customs office does not let the package go, we do not make a refund. 【注意事項】 *** 特に注意してください。 *** ・個人ではない法人・団体名義での購入はできません。この場合税関で滅却されてもお客様負担になりますので御了承願います。 ・お名前にカタカナが入っている場合法人である可能性が高いため当店システムから自動保留します。カタカナで記載が必要な場合はカタカナ変わりローマ字で記載してください。 ・お名前またはご住所が法人・団体名義(XX株式会社等)、商店名などを含めている場合、または電話番号が個人のものではない場合、税関から法人名義でみなされますのでご注意ください。 ・転送サービス会社への発送もできません。この場合税関で滅却されてもお客様負担になりますので御了承願います。 *** ・注文後品切れや価格変動でキャンセルされる場合がございますので予めご了承願います。 ・当店でご購入された商品は、原則として、「個...
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    商品の説明

  • <p>The B2B market is constantly changing. Customer expectations are rising, competition is intensifying and technologies are evolving at a rapid pace. In this context, companies that want to thrive need to focus on delivering an exceptional customer experience (CX).<br /> What is B2B CX?<br /> B2B CX is the sum of all the experiences that a B2B customer has with a company, from the first contact to post-sales . It covers all touchpoints, from the company website to customer service.<br /> Why is B2B CX important?<br /> An exceptional B2B CX can bring several benefits to companies, such as:<br /> ?Increased customer retention: Satisfied customers are more likely to stay with the company.<br /> ?Increased revenue: Customers who have a good experience with the company tend to spend more.<br /> ?Improved company reputation: A good reputation can attract new customers and increase loyalty among existing customers.<br /> ?Increased employee productivity: Employees who ar...
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    商品の説明

  • *** We ship internationally, so do not use a package forwarding service. We cannot ship to a package forwarding company address because of the Japanese customs regulation. If it is shipped and customs office does not let the package go, we do not make a refund. 【注意事項】 *** 特に注意してください。 *** ・個人ではない法人・団体名義での購入はできません。この場合税関で滅却されてもお客様負担になりますので御了承願います。 ・お名前にカタカナが入っている場合法人である可能性が高いため当店システムから自動保留します。カタカナで記載が必要な場合はカタカナ変わりローマ字で記載してください。 ・お名前またはご住所が法人・団体名義(XX株式会社等)、商店名などを含めている場合、または電話番号が個人のものではない場合、税関から法人名義でみなされますのでご注意ください。 ・転送サービス会社への発送もできません。この場合税関で滅却されてもお客様負担になりますので御了承願います。 *** ・注文後品切れや価格変動でキャンセルされる場合がございますので予めご了承願います。 ・当店でご購入された商品は、原則として、「個...
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    商品の説明

  • <p>How likely is it that a customer would recommend your company to a friend or colleague? How can you improve performance? How do you ensure that the Customer Experience Design opportunity is realistic? Do you need to do a usability evaluation? How do you govern and fulfill your societal responsibilities?</p> <p>This one-of-a-kind Customer Experience Design self-assessment will make you the accepted Customer Experience Design domain standout by revealing just what you need to know to be fluent and ready for any Customer Experience Design challenge.</p> <p>How do I reduce the effort in the Customer Experience Design work to be done to get problems solved? How can I ensure that plans of action include every Customer Experience Design task and that every Customer Experience Design outcome is in place? How will I save time investigating strategic and tactical options and ensuring Customer Experience Design costs are low? How can I deliver tailored Customer Experience Design a...
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    商品の説明

  • <p><strong>The next generation, Gen Z, is more different than any other generations compared. With <em>Next Generation Customer Experience</em>, Jeofrey Bean (<em>Customer Experience Revolution</em> and <em>Customer Experience Rules!</em>) and contributing author Vineetha Raveendran answer the question, "What is essential to create an engaging and profitable next-generation customer experience for Gen Z customers?"</strong></p> <p>The authors guide us through concepts like The Customer Experience Effect: the impact of desirable experiences on increasing advocacy, helping to expand business revenues while reducing the costs of marketing, sales, new customer acquisition and support.</p> <p>Bean and Raveendran share their insights on Generation Z and why it's essential to understand how different Gen Z is from all previous generations.</p> <p>There is more to next generation customer experience development and leadership than Gen Zs themselves. There are i...
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    商品の説明

  • <p>Social Customer Service is new. Social Media is the biggest thing happening to the customer service industry since the mid 1960s when modern day call centres were born. It is taking customers and organisations into untested ways of relating: transparently, collaboratively, instantly. The consequences of great and poor service are forever changed.</p> <p>Customer appetite has promoted this form of interaction to the very front of a race to understand. How do digital brands and empowered customers actually behave?</p> <p>Social Customer Service has become Marketing’s R&D lab and a listening hub for the rest of the organisation. It is now where corporate reputations are most likely to be won and lost.</p> <p>‘Delivering Effective Social Customer Service’ is a complete reference for achieving excellence in this new discipline. It caters to both novice and expert. It is perfect source material for service leaders and digital marketers to read together. Every CXO will rec...
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    商品の説明

  • ご注文前に必ずご確認ください<商品説明>企業の変革は、顧客から始まる!40年以上にわたって業界をリードしてきた、シリコンバレーでも伝説のコンサルタントが、ソーシャル時代の顧客サービスを説く。<収録内容>カスタマーエクスペリエンス3.0宣言第1部 CXから見る顧客像(なぜ良いサービスが素晴らしい体験につながらないのかCX=人+プロセス+テクノロジー何もしない場合のコストを算出してアクションを起こす)第2部 起点から完了までのCXをデザインする(物事は最初に正しく実行する(DIRFT)マルチチャネルからのアクセスを実現する常に顧客を満足させ、時には驚かせる統合されたVOCを傾聴する)第3部 CX導入のためにすべきこと(テクノロジーを使いこなすCXの組織文化を作るマネジメント事例で読み解くCXのストーリー)<アーティスト/キャスト>ジョン・グッドマン(演奏者)<商品詳細>商品番号:NEOBK-1981042John Guddoman / Cho Hatanaka Shinsuke / Yaku / Kokyaku Taiken No Kyokasho Shueki Wo Royal Customer No Tsukurikata / Hara Title : Customer Experience 3. 0メディア:本/雑誌重量:340g発売日:2016/07JAN:9784492557693顧客体験の教科書 収益を生み出...
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